- 11-28 130 St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Operations/Customer Services (Healthcare)

Qualifications Profile

    Results-driven administration professional with more than 14 years providing high-performance patient care support, early intervention planning & administration, and secretarial/administrative support in the healthcare industry.

-    Processed early intervention caseloads, providing documentations to interest parties.

-    Provided administrative support in several healthcare facilities that enabled fast and efficient healthcare services.

    Detail-oriented and organized with multitasking skills that optimize limited resources to achieve outstanding results.

    Proven flexibility to adapt to high-volume and fast-paced work environment without diminished productivity.

    Exception interpersonal communication skills that inspire confidence and forge teamwork across workforce diversity.

Key Expertise

    Healthcare Operations Support

    Crisis/Emergency Management

    Health Case Management

    Manpower Sourcing/Recruitment

    Medical Insurance Administration

    Early Intervention Administration

    Medical Records Management

    Bilingual in English & Spanish

Technical

    Medical Terminology

    Medical Coding

    MS SharePoint

    Productivity Tools: MS Office

    Apps: Kronos Timekeeping Systems, AS400 Billing System

Professional Experience

XXXXXXU Langone Medical Center Ÿ Xxxxxx, XXXXXX

    Provide efficient administrative support covering schedule/calendar management, coordinating applicant interviews, staff meetings and conferences, expediting legal requests, and managing travel arrangements for business trips.

    Processed all departmental service requests, faculty reimbursements, foreign non-traditional research volunteer placements, radiation badge distribution, and on-call information for department-wide informatics.

    Processed schedules for pre-surgical patients and arrival; scheduled outpatient procedures in the emergency department, coordinating patient transport in emergency cases as required

    Directed outpatients to radiology specialty areas and forwarded radiologist reports to the Veterans Affairs Hospital.

    Provided administrative and secretarial/clerical support to resident physicians, managing schedules and diagnostic procedures, and processing pre-certification of patient insurance to determine extent of hospital service eligibility.

    Expedited biopsy requisitions and forwarded pathology reports to proper offices as requested.

Flushing Hospital Medical Center Ÿ Flushing, XXXXXX

    Provided secretarial and administrative support in executing the hospital s early intervention program.

    Processed incoming early intervention referrals, translated document summaries from English to Spanish, scheduled IFSP meetings, processed requests for medical records, and forwarded client evaluations to intended parties.

    Administered vendor contracts, verifying contract staff billing, generating check requests for processing and approvals, and managing the Kronos Timekeeping Systems.

    Forwarded evaluations for state disability and litigation cases.

Personal Touch Inc.Ÿ Fresh Meadows, XXXXXX

    Monitored early intervention caseloads, expedited closures, & coordinated staffing for its therapeutic services

    Liaised between service coordinators, parents and therapists, processing evaluations for state disability and legal cases.

    Utilized AS400 system to monitor and serve therapist billing and intervention expenses.

Elmhurst Hospital Ÿ Elmhurst, XXXXXX

Education & Credentials

    QUEENS COLLEGE, CITY UNIVERSITY OF XXXXXX Ÿ Flushing, XXXXXX (2005)

B.A. in Speech Language Pathology

Academic Work Experience

    Volunteer: Speech Language Pathology, Manhattan Eye Ear& Throat Hospital, Xxxxxx, XXXXXX (Mar Jun 2004)

    Volunteer: Rehabilitation Department, Ozanam Hall, Bayside, XXXXXX (Spring, 2000)