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- 11-28 130 St. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Operations/Customer Services (Healthcare)
Results-driven administration professional with more than 14 years providing high-performance patient care support, early intervention planning & administration, and secretarial/administrative support in the healthcare industry.
- Processed early intervention caseloads, providing documentations to interest parties.
- Provided administrative support in several healthcare facilities that enabled fast and efficient healthcare services.
Detail-oriented and organized with multitasking skills that optimize limited resources to achieve outstanding results.
Proven flexibility to adapt to high-volume and fast-paced work environment without diminished productivity.
Exception interpersonal communication skills that inspire confidence and forge teamwork across workforce diversity.
Healthcare Operations Support
Health Case Management
Medical Insurance Administration
Early Intervention Administration
Medical Records Management
Bilingual in English & Spanish
Productivity Tools: MS Office
Apps: Kronos Timekeeping Systems, AS400 Billing System
XXXXXXU Langone Medical Center Xxxxxx, XXXXXX
Provide efficient administrative support covering schedule/calendar management, coordinating applicant interviews, staff meetings and conferences, expediting legal requests, and managing travel arrangements for business trips.
Processed all departmental service requests, faculty reimbursements, foreign non-traditional research volunteer placements, radiation badge distribution, and on-call information for department-wide informatics.
Processed schedules for pre-surgical patients and arrival; scheduled outpatient procedures in the emergency department, coordinating patient transport in emergency cases as required
Directed outpatients to radiology specialty areas and forwarded radiologist reports to the Veterans Affairs Hospital.
Provided administrative and secretarial/clerical support to resident physicians, managing schedules and diagnostic procedures, and processing pre-certification of patient insurance to determine extent of hospital service eligibility.
Expedited biopsy requisitions and forwarded pathology reports to proper offices as requested.
Flushing Hospital Medical Center Flushing, XXXXXX
Provided secretarial and administrative support in executing the hospital s early intervention program.
Processed incoming early intervention referrals, translated document summaries from English to Spanish, scheduled IFSP meetings, processed requests for medical records, and forwarded client evaluations to intended parties.
Administered vendor contracts, verifying contract staff billing, generating check requests for processing and approvals, and managing the Kronos Timekeeping Systems.
Forwarded evaluations for state disability and litigation cases.
Personal Touch Inc. Fresh Meadows, XXXXXX
Monitored early intervention caseloads, expedited closures, & coordinated staffing for its therapeutic services
Liaised between service coordinators, parents and therapists, processing evaluations for state disability and legal cases.
Utilized AS400 system to monitor and serve therapist billing and intervention expenses.
Elmhurst Hospital Elmhurst, XXXXXX
Education & Credentials
QUEENS COLLEGE, CITY UNIVERSITY OF XXXXXX Flushing, XXXXXX (2005)
B.A. in Speech Language Pathology
Academic Work Experience
Volunteer: Speech Language Pathology, Manhattan Eye Ear& Throat Hospital, Xxxxxx, XXXXXX (Mar Jun 2004)
Volunteer: Rehabilitation Department, Ozanam Hall, Bayside, XXXXXX (Spring, 2000)
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