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Yyyyyy x. yyyyyy
30574 Cantabarry #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative and customer service professional with 20+ years of experience within high-stress environments with a strong background in providing support to executive staff members and leading office logistics. Experienced in leading complex projects, implementing unique organizational strategies, and providing coaching/training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
Administrative Support Team Leadership Process Improvement Customer Service/Support
Problem Solving/Critical Thinking Strategy Implementation Regulatory Compliance
Data Analysis Project Management Attention to Detail Financial Analysis Crisis Management
Professional Experience
Aflac Business Solutions, St. Clair Shores, MI August 2017-Present
Benefits Advisor
- Direct day to day customer service logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
- Identify and cold-call potential clients, make appointments with customers, and attend on-site sales meetings at various client sites
- Maintain and update an internal CRM system which has resulted in successfully maintaining customer information and leads
Detroit Water and Sewage Department, Detroit, MI October 2010-August 2015
Dispatcher/Principal Clerk
- Provided dispatch services within the department which included adjusting Field Service Representative schedules along with scheduling meter appointments
- Assisted field team members with on-demand reads and water status, triaged incoming calls, and diffused escalated customer service situations
- Reviewed and corrected account errors, generated ad hoc account reports, and ensured field crew members obtained maintenance specific information
City of Detroit, Detroit, MI August 1996-October 2010
Principal Clerk
- Managed administrative logistics which included greeting customers via phone, assisting with town hall meetings, and creating contractor bid openings
- Generated forgivable loan discharges for customer lien removal, oversaw office management tasks, and prepared contracts for HUD used to release funds to various non-profit organizations
Education
Bachelor s Degree, Business Management, Cornerstone University, Grand Rapids, MI
Current Health Insurer License
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