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Yyyyyy x. yyyyyy

30574 Cantabarry #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced administrative and customer service professional with 20+ years of experience within high-stress environments with a strong background in providing support to executive staff members and leading office logistics. Experienced in leading complex projects, implementing unique organizational strategies, and providing coaching/training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies

Administrative Support Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Regulatory Compliance

Data Analysis Project Management Attention to Detail Financial Analysis Crisis Management


Professional Experience

Aflac Business Solutions, St. Clair Shores, MI August 2017-Present

Benefits Advisor

  • Direct day to day customer service logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
  • Identify and cold-call potential clients, make appointments with customers, and attend on-site sales meetings at various client sites
  • Maintain and update an internal CRM system which has resulted in successfully maintaining customer information and leads


Detroit Water and Sewage Department, Detroit, MI October 2010-August 2015

Dispatcher/Principal Clerk

  • Provided dispatch services within the department which included adjusting Field Service Representative schedules along with scheduling meter appointments
  • Assisted field team members with on-demand reads and water status, triaged incoming calls, and diffused escalated customer service situations
  • Reviewed and corrected account errors, generated ad hoc account reports, and ensured field crew members obtained maintenance specific information


City of Detroit, Detroit, MI August 1996-October 2010

Principal Clerk

  • Managed administrative logistics which included greeting customers via phone, assisting with town hall meetings, and creating contractor bid openings
  • Generated forgivable loan discharges for customer lien removal, oversaw office management tasks, and prepared contracts for HUD used to release funds to various non-profit organizations




Bachelor s Degree, Business Management, Cornerstone University, Grand Rapids, MI

Current Health Insurer License

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