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Versatile, results-oriented Operations & Sales Leader with 18+ years of experience in leadership roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.

Proficient in: Cisco Phone Systems, Salesforce.com, Cloud, Microsoft Office Suite, and ADP

Operations Management Workflow/Process Improvement Customer Service/Support

Sales Strategy Decision Making/Planning Complex Problem Solving Strategy Development

Time Management Productivity/Efficiency Oral/Written Communication Internal Compliance

• Audi Magna Society Dealership Award, 2005 & 2007-2017
• Top 25 Audi Sales Specialist-US, 2010-2012
• #1 Certified Pre-Owned Sales Specialist-US, 2011
• Jim Ellis Audi Salesperson of the Year, 2010-2011
• Top 50 Audi Sales Specialist-US, 2007-2012

• Direct day to day sales and business development operations within a fast-paced environment with a focus on increasing productivity and operational revenue
• Monitor the entire sales lifecycle within the new car division, design innovative sales strategies, and consistently increase market share
• Supervise a team of sales professionals which requires providing individualized coaching and guidance along with handling employee relations issues
• Played a lead role in the design and implementation of a successful sales training program which is attended by both current and new Sales Specialists
• Instrumental in achieving the Magna Society Award for the dealership for 10 years in a row

• Led sales operations within both the used car and new car divisions which required monitoring departmental metrics and implementing sales strategies
• Developed internal sales metrics and quarterly sales projections, reviewed/updated inventory pricing, and completed market research
• Successfully increased average gross profit in the used car department by 40%, increased new car sales by up to 18%, and achieved 110% of a yearly sales quota in 2014

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Jim Ellis Continued:

• Coordinated finance and insurance logistics within the dealership which included supporting the Finance Director, monitoring the dealership s assets, and leading the customer qualification process
• Reviewed customer credit information, identified individual financing requirements, and made recommendations for appropriate vehicle financing programs
• Maintained an expert level knowledge of interest rates, vehicle warranties, and insurance programs in addition to handling financial management tasks

• Managed sales logistics within the dealership which centered on greeting incoming customers, identifying customer wants, making appropriate vehicle recommendations, and overcoming potential objections
• Support key fleet accounts for large clients such as Cox Enterprises, Turner Broadcasting, Delta, and Coca-Cola
• Recognized as a Top Performing Associate several times along with being considered a product matter expert

• Oversee sales operations within the dealership which included consulting new customers and making appropriate vehicle recommendations
• Coached customer on financing and insurance products, consistently overcame customer objections, and followed up with clients after the sale
• Achieved Sales Representative of the Month (5x)

• Monorail Operator/Inventory Manager, Cone Mills Corporation, 1999-2003

Bachelor of Science, Business Management/Accounting (Expected 2020)

University of North Carolina at Greensboro, Greensboro, NC

Certifications Include: Finance & Insurance Legal and Ethical Standards, Certified Audi Sales Manager, and Certified Audi Brand Specialist