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Yyyyyy x. yyyyyy

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Versatile, results-oriented Operations & Sales Leader with 18+ years of experience in leadership roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.


Proficient in: Cisco Phone Systems,, Cloud, Microsoft Office Suite, and ADP


Key Competencies

Operations Management Workflow/Process Improvement Customer Service/Support

Sales Strategy Decision Making/Planning Complex Problem Solving Strategy Development

Time Management Productivity/Efficiency Oral/Written Communication Internal Compliance


Professional Awards


  • Audi Magna Society Dealership Award, 2005 & 2007-2017
  • Top 25 Audi Sales Specialist-US, 2010-2012
  • #1 Certified Pre-Owned Sales Specialist-US, 2011
  • Jim Ellis Audi Salesperson of the Year, 2010-2011
  • Top 50 Audi Sales Specialist-US, 2007-2012


Professional Experience

Jim Ellis Audi Atlanta, Atlanta, GA May 2005-Present

New Car Sales Director (2016-Present)

  • Direct day to day sales and business development operations within a fast-paced environment with a focus on increasing productivity and operational revenue
  • Monitor the entire sales lifecycle within the new car division, design innovative sales strategies, and consistently increase market share
  • Supervise a team of sales professionals which requires providing individualized coaching and guidance along with handling employee relations issues
  • Played a lead role in the design and implementation of a successful sales training program which is attended by both current and new Sales Specialists
  • Instrumental in achieving the Magna Society Award for the dealership for 10 years in a row


Used Car Sales Manager (2015-2016)

New Car Sales Manager (2013-2015)

  • Led sales operations within both the used car and new car divisions which required monitoring departmental metrics and implementing sales strategies
  • Developed internal sales metrics and quarterly sales projections, reviewed/updated inventory pricing, and completed market research
  • Successfully increased average gross profit in the used car department by 40%, increased new car sales by up to 18%, and achieved 110% of a yearly sales quota in 2014

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Jim Ellis Continued:

Finance and Insurance Manager (2012-2013)

  • Coordinated finance and insurance logistics within the dealership which included supporting the Finance Director, monitoring the dealership s assets, and leading the customer qualification process
  • Reviewed customer credit information, identified individual financing requirements, and made recommendations for appropriate vehicle financing programs
  • Maintained an expert level knowledge of interest rates, vehicle warranties, and insurance programs in addition to handling financial management tasks


Audi Sales Specialist/Fleet Manager (2005-2012)

  • Managed sales logistics within the dealership which centered on greeting incoming customers, identifying customer wants, making appropriate vehicle recommendations, and overcoming potential objections
  • Support key fleet accounts for large clients such as Cox Enterprises, Turner Broadcasting, Delta, and Coca-Cola
  • Recognized as a Top Performing Associate several times along with being considered a product matter expert


Crown Chrysler, Greensboro, NC April 2004-May 2005

Certified Chrysler Sales Specialist

  • Oversee sales operations within the dealership which included consulting new customers and making appropriate vehicle recommendations
  • Coached customer on financing and insurance products, consistently overcame customer objections, and followed up with clients after the sale
  • Achieved Sales Representative of the Month (5x)


Additional Professional Experience


  • Monorail Operator/Inventory Manager, Cone Mills Corporation, 1999-2003


Education & Certifications


Bachelor of Science, Business Management/Accounting (Expected 2020)

University of North Carolina at Greensboro, Greensboro, NC


Certifications Include: Finance & Insurance Legal and Ethical Standards, Certified Audi Sales Manager, and Certified Audi Brand Specialist



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