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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● Abc@xyz.com

Seeking to contribute polished interpersonal skills and administrative talents toward supporting a dynamic organization in optimizing bottom-line performance

Customer Relations ~ Account Management ~ Documentation ~ Invoice Processing

Team-Building & Leadership ~ Credit & Collections ~ Hospitality ~ Continuous Improvement

Profile

         Equally effective working independently and collaboratively with multidisciplinary team members across the organization.

         Highly motivated self-starter with significant talents in customer service & satisfaction, problem solving, sales transactions, project coordination, staff motivation, invoice processing, and account maintenance.

         Disciplined, versatile, and creative with a solid reputation for integrity, a team player work ethic, and precise attention to detail.

  • Possess outstanding data entry, customer relations, multi-tasking, and administrative skills.

         Autonomous, resourceful, and energetic with polished prioritization and critical thinking capabilities.

         Able to determine market/industry trends to plan strategies and generate new business.

         Well-regarded for business insight, initiative, and commitment to achieving results.

         Adept at prioritizing and managing multiple concurrent tasks to meet critical timelines and business performance goals.

         Offer considerable managerial skills include training, coaching, direction, and supervision.

 

Professional Experience

 

United States Postal Service, 2015 - Present

Customer Service Clerk

  • Deliver comprehensive customer service by weighing outgoing mail, computed mailing costs, affixing correct postage, collecting payments or fees, and renting post offices boxes.
  • Promote and sell various USPS products such as stamps, prepaid mail envelopes, and money orders.
  • Register, certify, and insure letters and parcels, maintain financial records, verify shipping documentation, prepare transactional documentation, maintain money drawers, and record daily balance transactions,
  • Courteously respond to customer questions regarding mail regulations and procedures, postage rates, and post office boxes.
  • Complete forms to reflect changes of address, theft/loss of mail, or special services such as registered or priority mail.
  • Operate electronic mail-sorting and scanning devices, receive letters and parcels, and systematically arrange mail into mail bags for delivery.
  • Calibrate postage meters to ensure accuracy and flawless operation.

 

Continued

 

 

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

 

Hilton Hotels/Hospitality Ventures, 2010 - 2015

Food and Beverage Manager

  • Supervised, directed, coordinated, and engaged morning shift personnel in orchestrating breakfast operations at hotel property which served between 200 and 800 guests each day.
  • Greeted hotel guests and provided top-notch service through prompt issue resolution and exceptional food quality.
  • Actively served as member of "To Make A Difference" committee tasked with driving continuous improvement and delivering four-star guest service.

 

Southern Container, 1999 - 2000

Credit Manager

  • Methodically assessed creditworthiness of applicants to determine and minimize level of risk to company.
  • Compiled documents to justify findings for approval or rejection of credit applications.
  • Constantly monitored status of collections and outstanding balances, collected on delinquent accounts, researched disputed invoices or incomplete payments from customers, and established payment arrangements when necessary.

 

Mohawk Industries, 1998 - 1999

Assistant Credit Manager

  • Leveraged sharp critical thinking expertise to determine account risks and uncover potential credit problems, and reported findings to Division Supervisor and appropriate Field Representative.
  • Proactively contacted customers regarding accounts past due, researched and resolved disputes, and maintained meticulous documentation involving emails and phone conversations.
  • Applied strong analytical skills to anticipate, detect, and/or respond to possible delinquencies.
  • Fostered, nurtured, and maintained quality relationships with account managers and area sales managers to promote cohesive efforts and bolster collection outcomes.

 

Beaulieu Industries / Coronet Industries, 1991 - 1996

Assistant Credit Manager

  • Diligently maintained up-to-date account information for all customers to ensure optimal fiscal performance for company.
  • Demonstrated excellent interpersonal skills in providing broad-scope assistance to sales staff and customers regarding orders pending credit approval.
  • Closely monitored customer activity and communication to reduce exposure, and decisively extended credit based on thorough risk assessments.
  • Diplomatically negotiated with customers to establish payment arrangements when necessary, and practiced frequent follow-up to maximize collections.
  • Investigated and swiftly resolved instances of incomplete invoice payments or unsubstantiated deductions.

 

Education

 

Greenville Technical College, Greenville, SC

 

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