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Yyyyyy x. yyyyyy

60 E. Blaine ~ Martinsville, IN 46151 ~ 765-318-5711 ~ abc@xyz.com

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Summary of Qualifications

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  Personable communicator with a demonstrated ability to gain the trust, confidence and respect of stakeholders.

  Exceptional listening, verbal communication and interpersonal skills to accomplish new business objectives.

  Stellar customer service background, working closely with customers in a variety of environments.

  Highly-skilled problem solver with a demonstrated ability to implement solutions and maintain client loyalty.

  Experienced working well independently or as part of a team in manufacturing or multiple other settings.

  Heating And Cooling Certificate, Ivy Tech Community College.

  HVAC Excellence Certificate, Gas Heat and Heat Pumps, Universal EPA Certified.

  Experienced diagnosing and fixing basic plumbing and electrical problems.

  Solid time management, organizational and attention to detail skills.

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Work History

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AT&T July 2013-Present

TECHNICIAN

  Build and maintain positive relationships with customers, including educating clients on how to use features and functions of AT&T U-verse technology.

  Demonstrate mechanical and technical skill to install U-verse integrated digital TV, high speed Internet and voice services at the home of business of a customer, including installing all necessary wires.

  Follow processes and procedures to verify all services are functioning properly prior to leaving the property.

 

Papa John s 2010-July 2013

CUSTOMER SERVICE REPRESENTATIVE/DELIVERY DRIVER (PART-TIME)

  Demonstrated strong time management skills working part-time delivering pizzas while also going to school.

 

The Waters Healthcare 2008-2010

MAINTENANCE DIRECTOR MARTINSVILLE, IN (AUG. 2009-2010)

  Promoted to this position for consistently exceeding performance expectations in previous role.

  Managed preventative maintenance programs and served on the facility management team.

  Communicated effectively with vendors, residents and families.

  Repaired facility equipment.

ASSISTANT MAINTENANCE DIRECTOR MARTINSVILLE, IN (2008-AUG. 2009)

  Co-managed preventative maintenance programs and served on the facility management team.

  Communicated effectively with vendors, residents and families.

 

Drapalik Surveying and Engineering Martinsville, IN 2006-2008

LAND SURVEYOR FIELD CREW

  Performed topographic and boundary surveying.

  Determined lines of possession by evaluating location of landmarks.

  Completed land survey location reports.

  Helped licensed surveyors draft correct legal descriptions as required by law in the State of Indiana.

 

Marcos Pizza Inc. Bloomington, IN 2001-2006

GENERAL MANAGER

  Opened a franchise pizza business with multiple locations.

  Oversaw all financial aspects of operations, including budgeting, accounts receivable and accounts payable.

  Built, trained and supervised a team of hourly employees as well as management personnel.

  Spearheaded and led all marketing initiatives to increase revenue from each location.

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Education and Certificates

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  Heating And Cooling Certificate, Ivy Tech Community College Bloomington, IN; earned May 2012

  HVAC Excellence Certificate, Universal EPA Certified, Gas Heat and Heat Pumps; earned 2012

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