• Details-Focused Executive who offers a background in Multimillion-Dollar Sales, Marketing, Strategic Analysis / Planning, Team Building, Project Management, New Business Development, and Stakeholder / Partner Collaborations while achieving success through decisive leadership and dynamic client relations.
• Goal-Oriented Leader who directs high-impact sales teams to consistently attain goals, and exhibits an accomplished career with an established reputation for driving results in incredibly competitive markets.
• Dynamic Top Performer who makes process-focused decisions to rexxxxxxect positively on business well-being in alignment with vision, value, and goals, and leverages skill to identify gaps and enhance success.

Citibank, N.A.

(1999 Present)

(2014 Present)

Senior Vice President

Chief of Staff Distributed Retail Lending

  Capitalize on the opportunity to direct retail mortgage lending initiatives, including defining key strategic priorities in sales, execution, and oversight; partnering and collaborating with business heads and stakeholders to ensure objectives are met per committed deliverables; and troubleshooting all challenges.

  Maximize attainment of targeted metrics by continually cultivating and developing sales talent and effectiveness, and further partner with risk and credit policy senior leaders to maintain competitive view.

  Incorporate a balanced cost vs. return analysis approach in alignment with compliance / governance partners.

  Improved client experience and product delivery by continually seeking new, innovative ways.

  Profitably recruited, pre-screened, interviewed, and reviewed and / or approved offer packages.

  Served as an integral Subject Matter Expert with mortgage / relationship and wealth management cross-pollination concepts, practices, and key processes, procedures, and platform.

  Led opportunities to integrate Citi Personal Wealth Management strategies to drive acquisition.

(2011 2014)

Vice President Citigold ￨ Afxxxxxxuent ￨ Global Client Segments

National Sales Program & Relationship Manager

  Utilized broad scope of industry knowledge and dynamic business acumen toward serving as a forward-thinking Citibank mortgage ambassador, including facilitating strategic planning and forecasting efforts.

  Expertly identified acquisition and retention / deepening opportunities while functioning as a client advocate on client escalations, and resourcefully interfaced with senior management to meet objectives.

  Led strategic decision-making among a team responsible for supporting national sales and management platforms, and further boosted productivity by maintaining awareness of competitive offerings / trends.

  Served as key stakeholder in developing a client-centric mortgage program, including credit policies / procedures for a foreign national base to enhance and drive corporate mission and value proposition.

  Led senior-level credit exceptions in collaboration with underwriting and senior risk leadership teams.

Citibank, N.A.

(continued)

(2011 2014)

Vice President Citigold ￨ Afxxxxxxuent ￨ Global Client Segments

National Sales Program & Relationship Manager

(continued)

  Championed credit policy changes and improvements with a fiscally prudent eye.

  Shepherded cross-selling re-launch to increase assets referrals in excess of 300%.

  Re-engineered and expanded high-net worth specialized service and fulfillment delivery.

(1999 2005)

Vice President

Northeast Regional Sales Manager Smith Barney Home Loan Program

  Played a vital role in performing as an original team member of architects tasked with designing and launching Citibank / Smith Barney Home Loan platform, including facilitating internal policies / procedures.

  Drove revenue growth through increased assets under management and enhanced client experience by strategically defining comprehensive Smith Barney Home Loan Program direction, objectives, and goals.

  Optimized business success by recruiting, training, and managing a profit-oriented sales team supporting 4,000 financial advisors across the Northeast, including highest dollar volume of assets under management.

  Built and sustained valuable relationships and developed key alliances with Smith Barney corporate, regional, and divisional managers via targeted internal networking sessions and high-visibility presence.

  Exceeded volume goals by managing and serving SB regions in the Eastern U.S.

  Recognized for job performance excellence with multiple Chairman s Club awards.

  Redesigned and streamlined MIS reports to manage, forecast, and project volume numbers.

  Supported internal / external CMI sales teams with account and time management training.

Member, Mortgage Bankers Association ￨ Member, National Association of Professional Women

Guild Member, The Haven Children s Home ￨ Sponsor, The Hacienda Girls Ranch ￨ Chair, Holy Name School Soiree

Excellent Professional References Provided Upon Request