Yyyyyy x. yyyyyy

Experienced customer services/sales professional with several years of experience and a proven ability to lead others and provide exceptional support to both new and existing clients. Experienced in reviewing/analyzing complex customer support issues, maintaining positive rapport with customers, and maintaining a positive working environment at all times. Highly adept in managing large-scale projects in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.

Proficient in: Microsoft Office Suite, QuickBooks, AthenaHealth, and IDX

  Direct day-to-day administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency

  Devise comprehensive billing and management reports on a daily, weekly, and monthly basis in addition to advising management of the current status of billing operations

  Provide support to the Refund and Collection Specialist as needed, play a key role in implementing innovative billing policies, oversee organizational bad debts, and monitor cash flow

  Utilize superior time management experience in order to successfully assist in large-scale system conversions which requires verifying both banking and billing information

  Played an integral role in daily billing operations which included maintaining positive relationships with insurance companies, submitting claims in a timely manner, and appealing rejected claims as needed

  Successfully processed a high number of claims on a daily basis, reviewed and adjusted claims as needed, processed third-party rejections, and monitored claim payment trends

  Oversaw past-due account resolution which included writing off bad debts, maintained a comprehensive claim issues log, managed usage levels of internal software programs, and performed claim reject analysis

  Successfully maintained a positive rapport with insurance companies, clients, and internal team members which resulted in an increase in morale and productivity levels

  Coordinated patient billing logistics within the organization which included assisting patients with account related questions in addition to entering billed charges on medical claim forms

  Successfully achieved a significant decrease in accounts receivable through streamlining current processes and monitoring authorizations

  Analyzed and resolved past due accounts, ensured internal audits focused on state regulation compliance were completed in a timely manner, and providing training to new staff members

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Yyyyyy x. yyyyyy

  Directed various accounting functions within a quickly moving medical environment which required maintaining a strong relationships with BCBS on behalf of the organization in addition to overseeing accounts receivable and reprocessing past due patient bills

  Monitored outstanding claims in addition to managing claim denials, verifying reimbursement accuracy, and correcting high dollar claims

  Utilized superior analytical abilities in order to oversee complex medical billing within the organization along with managing accounts receivable

  Provided training to new staff members, followed-up on denied claims as needed, and played a lead role in various special projects

  Billing Coordinator, St. Elizabeth Hospital

  Billing Coordinator, Dana Farber Cancer Institute

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Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in accounting and medical claim management roles with experience in maintaining relationships with third-party insurance companies, resolving complex medical claims, and overseeing accounts receivable. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex customer service issues, and assisting with special projects as needed.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability educational background which includes a Masters of Business Administration from Eastern Nazarene College.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy