Yyyyyy x. yyyyyy

Versatile, results-oriented Operations Leader with 10+ years of experience in leadership roles within a variety of industries. Advanced experience in leading human resources and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations Management Workflow/Process Improvement Customer Service/Support

Attention to Detail Decision Making/Planning Complex Problem Solving Strategy Development

Time Management Productivity/Efficiency Oral/Written Communication Internal Compliance

• Direct day to day operations within a fast-paced environment with a focus on increasing productivity and efficiency along with operational revenue levels
• Supervise a team of 10 employees which requires providing individualized coaching and feedback, act as Lead Installer for all custom jobs, and handle human resources/recruiting logistics
• Design and implement innovative operational procedures, diffuse escalated customer service issues, maintain office inventory, and process staff payroll each week

• Supported technical operations within the organization which included maintaining/troubleshooting plumbing systems in addition to assembling, installing, and repairing pipes/systems
• Generated work order estimates, purchased job specific materials, trained new service team members, and ensured safety standards were followed

• Coordinated daily operations within the organization which included creating staff schedules, coordinating special events, and supporting members of executive management
• Consistently surpassed both individual and group performance metrics, achieved sales of over $30 thousand in year 2 ($10k year 1), and managed accounting functions such as daily cash deposits
• Supervised a team of 30 staff members, created comprehensive training materials, and implemented innovative standard operating procedures

• Handled technical support logistics which included reviewing and troubleshooting both hardware and software systems along with coaching others on the use of technical tools
• Set-up equipment for new hires, maintained detailed records of equipment/technical issues, and consistently reviewed security plans

Licensed Plumbing Contractor

Communications Computer Systems Operator Certification

Awards Include: Airman of the Month, Outstanding Unit Award, and Espirit de Corpe Award