Yyyyyy x. yyyyyy

Management Executive

Revenue & Profit Growth ~ Organizational Restructuring ~ Technology Implementation

Strategic Planning & Marketing ~ Staff Leadership ~ Relationship-Building ~ Profit Growth

Possess 20+ years of experience in steering the full spectrum of clinical and business operations spanning staffing, budgetary control, regulatory compliance, strategic planning, and financial management. Excel at driving measurable improvements in both academic and community healthcare delivery settings through innovative marketing initiatives, organizational restructuring, cutting-edge software, and tightening internal controls. Highly effective communicator; able to align, empower, and mobilize cross-functional teams in accomplishing objectives and meeting critical deadlines in a fast-paced, high-growth, and diverse environment.

Selected Achievements:

         Elevated morale by reinvesting portion of revenue gained from new business back into personnel via 9% salary raises and abolishing attrition, which positioned Mon EMS as #1 employer of choice for emergency medical providers.

         Overhauled billing structure for Mon EMS which bolstered net revenue by $300K annually.

         Evolved three clinical organizations from manual chart process to electronic patient charting, drastically improving efficiency, accuracy, and quality control.

         Masterminded Tri-State marketing campaign which doubled referrals at Monongalia General Hospital and fueled targeted market saturation by more than 50%.

         Championed 100% increase in monthly new patient stats in first two years as director at Monongalia General Hospital.

         Transformed community hospital wound care center from $250K operating deficit to $400K profit less than three years.

         Increased collections at WVU School of Dentistry by 20% ($600K) by scrutinizing and standardizing faculty, graduate and undergraduate dental practices.

WVU Schools of Dentistry & Public Health, 2013 to Present

Associate Dean, Finance & Administration

         Spearhead full-scope business administration, strategic planning, and financial management including in-depth planning for both schools.

         Decisively prioritize and allocate resources encompassing State, WVU Research Corporation, UHA/Dental & Medical Corporation and WVU Foundation funding.

Monongalia Emergency Medical Services/Mon General Hospital, 2008 to 2013

Executive Director

         Governed county response to all 9-1-1 emergencies and non-emergency transports to and from area medical facilities, county rescue service, and sponsor to one of only two State Regional Response and Mass Casualty Incident teams and equipment.

• Brought on board to assess under-performing business operations and rapidly identified non-existent leadership accountability structure and stagnant collection statistics for services.

         Cultivated access to potential new business by increasing staffing by 10%.

         Secured two consecutive Homeland Security and other governmental grants collectively valued at ~$300K.

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         Boosted efficiency in-house by introducing 24/7 online shift scheduling, streamlining accounts payable processes, and outsourcing medical records requests.

         Led efforts to lower dropped calls by 5% which were being picked up by other providers in county.

         Replaced manual method of patient records maintenance with EHR software, acquired laptops for each ambulance, and arranged training for all end users.

Monongalia General Hospital / National Healing Corporation, 2003 to 2008

Director, Wound Healing Center of Mon General

         Leveraged a management services company to orchestrate and optimize operations, marketing, staffing, physician relations, and quality output for fledgling clinic which was not meeting business targets.

         Guided hospital in expanding services to provide adjunctive therapy (hyperbarics), hired qualified staff, and educated physicians in proper documentation.

         Replaced manual charting process with electronic patient records by selecting software, purchasing laptops and hardware, establishing process flow, and facilitating training.

         Markedly enhanced P&L results by reducing staff by 10% while achieving increase in patient visits.

         Recruited physicians and increased clinics from five to 10, effectively improving patient scheduling times and increasing number of visits.

         Successfully lobbied for State physician liability insurance to cancel impending increase in premiums for internal medicine physicians supervising hyperbaric services.

         Proactively presented CEU programs to area facilities which fortified position as leader in discipline of wound treatment and care.

         Saved the wound center $400 annually by guiding executive team throughout separation from management services company.

         Solicited by wound centers in other states to share expertise and formulate marketing/operations plans to improve referrals and bottom-line results.

WVU School of Dentistry & Health Sciences Center / University Health Associates, 1994 to 2003

Administrator / AD Business & Finance, Coordinator / Consultant

         Delivered prudent fiscal oversight to Schools of Medicine, Dentistry, Pharmacy, and Nursing with a collective budget of more than $100M.

         Achieved and sustained consistent profitability as Chief Financial Officer for dental school.

         Played an integral role in new project development and provided high-impact consulting to school business offices on processes and structure.

         Assembled business manual to strengthen operations within newly created neurosciences institute and revitalize stalled financial set-up and processes.

         Functioned as Acting Dean of Dental School during absences with full accountability for administrative and financial issues, vital to maintaining continuity of operations.

         Cost-effectively administered $3.5M+ multi-source funding structure including State, research grants, and practice plan for dental school.

         Demonstrated polished communication skills in preparing and presenting monthly financial statements to Board of Directors for University faculty practice program.

Prior Background:

Operations Manager, WVU Foundation, 1992 to 1994

Accountant IV, West Virginia University Controllers Office, 1990 to 1992

MBA, West Virginia University, Morgantown, WV

BS in Accounting, Fairmont State University, Fairmont, WV

Project Management Certification