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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx
abc@xyz.com
Profile of Qualifications
- Results-oriented Professional with over 10 years of experience optimizing efficiency within the medical industry.
- Strong interpersonal communication skills, key to rapidly establishing rapport, forming client relationships and ensuring post-sale satisfaction.
- Demonstrated ability to increase company revenue by implementing innovative sales and process improvement strategies.
- Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
Key Areas of Expertise
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Leadership Customer Service Project Management Citrix Servers
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Sales Operations Training & Development Strategic Planning SMS |
Interpersonal Communication Process Improvement Revenue Growth MS Office Suite
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Professional Synopsis
Zimmer, Chicago and Elgin 2006-Present
Operations Manager
- Fulfill key leadership position, directing all day to day activities within a medical distribution facility generating up to $90M annually.
- Provide top notch customer service, leading to increased customer satisfaction and retention.
- Implement highly effective training initiatives to increase employee performance and drive sales revenue.
- Promote safety, quality control and policy compliance throughout all operations.
Key Achievements:
- Leveraged strong sales skills to successfully contribute to rollout of OneTray.
- Completed multiple continuing education courses to strengthen industry knowledge; coursework taken through Orthobiologics Cadaveric Labs and Orthopedic Cadaveric Labs.
- Heavily involved in merger/acquisition of BioMet Medical.
Delivery Driver (2004-2006)
- Maintained adherence to company policies while ensuring on time product deliveries.
- Provided high quality customer service throughout daily interactions.
Outback Steakhouse, Covington, LA / Austin, TX 1998-2004 Assistant Kitchen Manager
- Demonstrated strong leadership and organizational skills throughout oversight of daily kitchen operations, with responsibilities including scheduling and staff management.
Headwaiter/ Server
- Utilized excellent interpersonal skills to ensure satisfaction while upselling menu items.
- Enhanced overall customer experience.
Education & Professional Development
Coursework Completed in Physics and Mathematics, Southwestern Louisiana University
High School Diploma, Fontainebleau High School
PAWS Chicago Volunteer; 2010-Present
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