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Yyyyyy x. yyyyyy
4797 S. Quailbrook Dr. Taylorsville, UT 84129 385-242-8033 abc@xyz.com
Summary of Qualifications
Accomplished multi-unit management leader with a proven track record of increasing sales and profits while simultaneously improving employee productivity and performance.
Exceptional listening, verbal communication and interpersonal skills to build, lead and train teams.
Quick self-learner and proficient with Microsoft Word and Excel, as well as QuickBooks.
Areas of Expertise
Multi-Unit Management New Business Development Turnaround Management
Team Leadership/Training Profit & Loss Operations Management
Inventory Control Policies & Procedures Safety Programs & Policies
Education, Training and Certificates
McDonald s
2010-Present
Director of Operations (2012-Present)
Reporting to the Owner, lead 14 restaurants across urban and suburban areas of Salt Lake City and Orem.
Manage, mentor and coach a team of 350 employees, including overseeing two area managers.
Achievements:
Helped generate $20 million in annual sales, and improve profitability eight percent over five years.
Exceeded scores during corporate visits 100%, including many by up to 13 points above standards.
Consistently passed health audits conducted by government agencies.
Maintained very low Workers compensation claims and staff injury rates.
Retained a significant amount of staff despite a historically-low unemployment rate
Helped open a new location at the airport and also oversaw three remodeling projects.
Area Supervisor (2010-2012)
Reporting to the Director of Operations, managed four restaurants, including working closely with the store manager to improve profitability and performance.
Wasatch
Pizza
2004-2010
Owner
Owned and operated four pizza restaurants, with an additional restaurant being franchised.
Mentored and coached 60 employees while overseeing all aspects of operations.
McDonald s 1988-2010
Director of Operations (2005-2010)
Area Supervisor (1999-2004)
Store Manager (1995-1998)
Assistant Manager (1992-1995)
Shift Manager (1990-1991)
Crew Member (1988-1989)
Managed six restaurant locations while serving as Director of Operations.
Honored with the Outstanding Store Manager Award in 1997 for exceptional performance.
Education and Training
Completed Basic, Intermediate and Advanced Operation Course, McDonald s Oakbrook, IL
Certificate of Completion, QuickBooks Workshop Salt Lake City, UT
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