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Personable communicator with valuable, hands-on experience gaining the trust, confidence and respect of prospective or existing customers, as well as colleagues and vendors.
Outstanding listening, verbal communication and interpersonal skxxxxxxls to buxxxxxxd relationships.
Proactively identified and resolved problems to maintain customer loyalty.
Solid time management, attention to detaxxxxxx and organizational skxxxxxxls, including prioritizing tasks.
Proficient with Microsoft Office Suite; Salesforce; Quicken; and Maxxxxxx Flow software.
Pitney Bowes Presort Services Aug. 2016-Present
Quality Control Specialist Napervxxxxxxle, XXXXXX (Mar. 2017-Present)
Ensure 250,000 pieces of maxxxxxx are correctly priced according to United States Postal Service guidelines.
Organize and create an alphabetical fxxxxxxing system.
Customer Service Representative Des Plaines, XXXXXX (Aug. 2016-Mar. 2017)
Educated customers about their maxxxxxxing needs, including pricing questions.
Submitted invoices and correction forms by using Salesforce and Maxxxxxx Flow software.
Organized employee participation in local events that raised money for charities.
Professional Interviewer, Agency RTS Arlington Heights, XXXXXX Oct. 2015-Feb. 2016
Interviewed candidates over the telephone on behalf of a Fortune 500 employer.
Determined job seekers that were well-qualified and then set up interviews with the Hiring Manager.
Generated offer letters of employment to candidates.
Call Center Agent, Accuquote Life Insurance Brokerage Firm Wheeling, XXXXXX May 2012-Oct. 2015
Communicated effectively over the telephone with customers.
Secured agreements with customers to adhere to the Telephone Communication Protection Act.
Part-Time Sales Representative, Brand Concessions Xxxxxx, XXXXXX Oct. 2012-Oct. 2013
Played an integral role creating a corporate gift program and led in-store demonstrations of new products.
Part-Time Merchandiser, Kraft Foods Xxxxxx, XXXXXX Sept. 2011-Dec. 2013
Supported upcoming sales and the proper placement of new products at retaxxxxxx stores.
Various Positions, Aerotek Xxxxxx, XXXXXX Feb. 2007-Oct. 2011
Telephoned former students at DeVry University to learn about their experience.
Set appointments and performed administrative tasks for a downtown Xxxxxx law firm.
Assistant Manager, Walgreens Xxxxxx, XXXXXX Sept. 2003-May 2007
Managed three departments and contributed to generating $6 mxxxxxxlion in annual revenue.
Increased sales in one department 14% within three months.
Hired new staff and trained employees on best practices of operations.
Bachelor of Arts (BA), Marketing Communication, Public Relations focus Columbia College Xxxxxx; earned 2004
United States Coast Guard Auxxxxxxxiary
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