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Medical Insurance Billing Inventory Control Patient Admissions
Clinical Documentation Long-Term Care Workflow Optimization
Sound experience in supporting administrative operations within a healthcare setting inclusive of greeting patients, answering phone calls, patient admissions, insurance processing, and maintaining files.
Able to analyze existing healthcare practices and recommend process improvements to elevate patient satisfaction while controlling expenses.
Diligently adhere to strict rules, protocols, and requirements for ethical standards compliance.
Highly regarded for polished interpersonal skills, positive attitude, and multi-tasking abilities.
Seamlessly cooperate with multi-disciplinary health care team members to steer collaborative efforts and increase safety and quality of care.
Well-versed in medical terminology, multilingual (English, Swahili, Gujrat, Hindi), and able to work productively with individuals from all types of backgrounds.
Able to streamline procedures to accelerate workflow, minimize expenses, heighten customer satisfaction, and elevate quality levels.
Committed to encouraging and promoting a unified and respectful workplace climate essential to maximizing staff morale and productivity.
Regularly attend HFMA (Healthcare Financial Management Association) events.
Memorial Hermann Southwest Hospital, Houston, TX, 2016 to Present
Administrative Assistant, Intensive Care Unit
Efficiently perform clerical functions encompassing patient admissions, medical chart updates, billing, patient discharge process, and patient records management.
Communicate extensively with clinical staff to gather critical patient information, and contribute to monitoring and ensuring well-being of patients via EKG signals and visible patient conditions.
Maintain, track, and replenish unit inventory levels to ensure adequate supplies for ICU.
Set up oxygen equipment, apply dressings, administer blood glucose testing, and provide health education to patients and family members.
Houston Community College, Houston, TX, 2014 to 2015
Greeted visitors, answered incoming calls, maintained flies, and supporting marketing projects.
Pasadena Healthcare Center; Brookdale Senior Living, Houston, TX, 2013 to 2016
Nursing Assistant / Certified Nursing Assistant
Assisted patients with ADLs such as feeding, hygiene, dressing, and ambulatory assistance.
Turned and repositioned bedridden patients frequently to prevent bedsores, changed linens, administered therapeutic baths, changed sterile dressings, and accurately documented patient data.
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TSS Group Inc., Houston, TX, 2013 to 2014
Created high-impact marketing materials for sales presentations and client meetings, and handled broad-scope administrative tasks from office bookkeeping to customer/business correspondence.
Spearheaded successful product launches for beauty items and dental equipment.
Wal-Mart Super Center, 2011 to 2013
Delivered exceptional customer service to maximize repeat business, customer satisfaction, company reputation, and store revenues.
Consistently exhibited a collaborative work ethic by assisting in other areas of store including stocking shelves and arranging merchandise displays.
Performed a wide range of administrative functions such as staff payroll processing, sales reporting, inventory records maintenance, and receiving of deliveries.
Kindergarten Teacher, Ideal Elementary School, Astoria, New York
Intern, Aryel Nicoleau, MD, Queens, New York
BS, Healthcare Administration (in progress), University of Houston-Clear Lake, 2018
Associate of Arts, Houston Community College, 2015
Associate of Business Management, Ashworth University, 2009
Certified Phlebotomy Technician (CPT), National Healthcare Association
Certified Nursing Assistant / Home Health Aide
CPR / First Aid
Certified First Responder & EKG Technician
CPR for Health Care Providers, American Heart Association
Blood Borne Pathogens, American Heart Association
Federal Emergency Management Incident Command System (ICS-100)
Medical Reimbursement, University of Houston-Clear Lake
Microsoft Office (Excel, Word, Access, PowerPoint, Outlook), Microsoft Project, PC / Mac platforms, EHR
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