- 829 Regal Bluff Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I would be honored to be considered for the position of ___________________as posted. Please accept my application to become part of your team. My resum is attached for your review.

What I offer is my associate s degree in Computer Networking, a fast learning ability, and more than 11 years providing high-performance customer service, foreclosure management, mortgage processing, and operations support in the financial service sector. I currently work with Pacific Union Financial, LLC in Xxxxxx. Prior to this, I was with Nation Star Mortgage, following my tenure at JP Morgan Chase. For more details, please take a moment to go through my resum .

Moving forward, I am eager to transition my career from financial service into IT service where I can leverage fully my relevant educational background. I bring to the table not just my customer service and operations support competencies that will be an advantage in any industry, but also my personal strengths that include a passion for going beyond work expectations through people-centric, efficiency-driven, and results-oriented leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in winning client confidence, promoting a healthy reputation in target markets, and fostering a seamless collaborative work experience with colleagues in attaining shared commitments.

I am confident that my education, experience, and personal strengths qualify me as a suitable candidate for an entry-level position in IT where I can build a mutually rewarding career as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank for considering me, and I look forward to hearing from you soon.

Sincerely,

GILBERT RYAN

Attachment: Resum

- 829 Regal Bluff Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Technician (Entry Level)

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 11 years providing high-performance customer service, foreclosure management, mortgage processing, and operations support in the financial service sector, and looking to transition into IT service to leverage educational background.

-    Exhibited strong dedication to process efficiencies in delivering a satisfying customer experience around company products and services while ensuring compliance with company directives, policies, standards and regulations.

-    Detail-oriented, analytical with critical thinking to resolve technical and professional relationship issues.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Exceptional interpersonal communication skills that help build customer and stakeholder confidence with the business.

Key Expertise

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Records & Document Management

    Mortgage/Loan Processing Support

    Property Foreclosure Management

Technical

    Apps: EDOCS, Weblog Portal, FHA Connections, Yardi

    Productivity Tools: MS Office

    Internet: Web Research, & Online Portals (Valeri, Weblog, etc.), SharePoint Online Collaborative Computing

Professional Experience

Pacific Union Financial, LLC Farmers Branch, XXXXXX

    Responsible for monitoring court-ordered evictions, uploading eviction documents to the EDOCS document management system, and collaborating with the property preservations office to enforce scheduled move outs.

    Provide aftersales services to several clients, ordering appraisals/BPO through a vendor called Proteck for all investors, excluding VA served through a Weblog VA portal.

    Create bidding instructions to investors, providing sale updates for the Federal National Mortgage Association (Fannie Mae) through the FNMA portal, FHLMC through the Freddie Mac portal, and the USDA by providing a PDP form, and to the VA through its portal Valeri

    Obtain pre-foreclosure HUD extensions for FHA loans through its FHA Connections system, and post-sale extension requests through Yardi (P260), submitting requests for attorney firms to gain access to P260 to help desk.

    Provide decision support data, financial analysis, and payment history for attorneys,

    Monitor 3rd party loans for receipt of funds, closing 3rd party rail upon receipt, and submitting invoices for payment through SharePoint.

Nation Star Mortgage Irving, XXXXXX

    Reviewed mortgage to assess loan purchase viability, and conducting component review of loans with missing or incorrect Front Ratios, DTI, LTV, CLTV and HLTV figures.

    Simulated new procedures prior to implementation, entered and processed borrower s information into the computer system, and trained new hires that enabled them to work efficiently within the shortest time possible.

JP Morgan Chase Lewisville, XXXXXX

    Leveraged knowledge in MSP and all foreclosure screens such as FOR1, FOR2, and FOR3 in managing defaulted accounts in litigation/bankruptcy cases that saved the company from fines while assuring all MSP codes were reflecting in litigation and bankruptcy screens.

    Explored all options to prevent foreclosures, reviewing and analyzing defaulted loans in determining legal action or recommending write-offs.

    Managed defaulted cases in out-of-court mediation, updating lawyers on progress to arrive at win-win solutions, and collaborating with them in processing foreclosures, sales and bankruptcy holds.

Education & Credentials

    ITT TECHNICAL INSTITUTE Rancho Cordova, CA (2003)

A.A.S. in Computer Networking, 3 Honors Certificates, 2 Highest Honors Certificates

Professional Affiliations

    Coach: Little League Basketball Team (with coaching license)