• Dedicated Leader with 20+ years of experience maintaining quality control throughout daily operations within the telecom industry.
• Dynamic interpersonal communication skills, critical to building, leading and mentoring high performing teams.
• Demonstrated ability to design innovative improvement strategies; adding substantial value to company.
• Well versed in directing operations within times of crisis; notable projects included service restoration post 9/11, Superstorm Sandy, the Republican Convention and other various major telecom interruption in the New York City metropolitan area.

Verizon 2012-2015

Director of National and International Auditing of Central Office and Plant Facilities

• Fulfilled key leadership role, with main responsibilities focused on auditing of central office plant and equipment on a global scale.
• Demonstrated strong management abilities; strategically built and coached highly productive auditing team of up to 13 employees.
• Contributed in depth industry knowledge to lead $50M in building upgrade projects collectively.
• Resourcefully maintained quality control throughout 2,000 Telecom Central offices.
• Generated thorough presentations to portray status of each audited building.

Verizon 2010-2012

Director of Central Office and Special Services Field Groups for New York

• Leveraged top notch organizational and leadership skills to successfully manage dial tone, special service and emergency E911 equipment throughout assigned territory consisting of 350 offices.
• Ensured excellent service to high profile clients in various industries, including Wall Street, banking, insurance and government agencies.
• Directed daily operations for over 1,000 management and union employees.

Previous Positions:

Bell Atlantic 1996-2010

Director of Special Services Field Forces in NYC

NYNEX 1992-1996

Field Area Operations Manager

Bachelor Degree in Business Administration, Focus in Marketing, St. John's University, Queens, NY