Yyyyyy x. yyyyyy

Experienced System Support Analyst with 8+ years of experience within high-stress environments with a strong background within a variety of industries. Experienced in researching/analyzing technical issues, developing unique solutions, and providing training to others. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, and members of management.

• Directly manage several administrative and operational functions within a fast-paced environment which includes providing support to service partners in regards to IT and system applications issues
• Analyze and troubleshoot technical issues, design comprehensive solutions, create technical reports which document technical issues, and work closely with executive management
• Create and implement streamlined processes which are focused on increasing productivity and efficiency within the organization along with playing a lead role in several special projects

• Coordinated several operational tasks which included filling patient pharmacy orders, preparing IV labels, creating mixtures, and maintain patient medical files
• Utilized superior communication and interpersonal abilities in order to foster positive relationships with both new and existing patients in addition to traveling to various floors as needed in order to distribute medication

• Facilitated several administrative and logistical operations within a school environment which included training new and/or substitute employees and monitoring inventory levels
• Played a lead role in catering and preparing menus for both Board Members and Board Employees in addition to maintaining all internal cash flow sheets

• Successfully handled a variety of day-to-day operations with a concentration on negotiation complex contracts for both small and large organization in addition to coordinating on-site conference meetings
• Provided individualized coaching/mentoring to corporate clients regarding banking and/or investment products based on client needs/financial goals

Additional Professional Experience Includes: Team Leader/Trainer, PNC Bank and Default Specialist, PNC Bank

Bachelor of Business Administration, Carlow University, Pittsburgh, PA

Yyyyyy x. yyyyyy

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Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include systems support and technical roles with several years of experience in troubleshooting complex IT related issues, designing unique solutions, and performing technical research. In addition, I have a strong ability to foster positive relationships with others and improve productivity and efficiency within the organization.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background and significant experience in improving system related functionality and efficiency.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy