- 4700 Emerald Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Social Service (Catering to the Disadvantaged/Marginalized)

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 5 years providing high-performaxxxxxxe customer service, community program management, education, event management, and relationship management in the academe, hospitality, and civic organization.

-    Strong passion for delivering outstanding customer service that enables the organization to win support for its advocacies, missions and objectives.

-    Detail-oriented, analytical with critical thinking to strategize lasting solutions in addressing professional relationship and complex work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Exceptional people management and interpersonal communication skills that inspire cliemt and stakeholder confidexxxxxxe while brining workforce diversity into a team advantage in meeting shared commitments.

Key Expertise

    Point-of-Sale Operations

    Customer Service Management

    Community Program Management

    Human Services Management

    Inter-Office Coordination

    Relationship Management (Clients, Stakeholders, Public, Government & Suppliers)

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experiexxxxxxe

McDonald s Ÿ Xxxxxx, XXXXXX

    Provided customer service, interacting with customers in taking orders, processing payments over a POS system, and ensuring compliaxxxxxxe with hygiene standards in maintaining women s restroom and dining areas.

Volunteer Maryland/AmeriCorps Ÿ Wheaton, MD

    Assessed the needs of clients, staff, and key community players, conducting classes on cultural identity, global issues, and current events to students of the A. Mario Loiederman Middle School.

    Managed volunteer recruitment and media outreach programs that successfully engaged community residents, business professionals, and students.

    Developed professional partnerships with faith-based organizations, businesses, and schools.

Asian American LEAD Ÿ Washington, DC

    Conducted research in preparing for and leading the Spoken Word Poetry summer classes while organizing, managing, and leading group tours for Asian American students in the DC metro area.

Hmong Southeast Puavpheej, Ixxxxxx.Ÿ Xxxxxx/Hickory, XXXXXX

    Built and organized professional partnerships with university/college Hmong Student Association for Hmong New Year s celebrations, orchestrating Hmong college fairs for low ixxxxxxome middle to high school students in western XXXXXX.

Education & Credentials

WAKE FOREST UNIVERSITY Winston-Salem, XXXXXX (2010)

B.A. in Rhetoric Communication, Dean s List (2006)

    Summer Management Program Scholarship (2009) Vietnam Service Trip Scholarship (2009)

    Delta Sigma Theta Scholarship ( 2007) The Fund for American Studies Scholarship (2007)

    Leviton Scholarship (2006-2008)

Professional Training & Certifications

    Certificate in Nonprofit Management, Georgetown University

    Summer Management Program, Wayne Calloway School of Business

    Certificate in Volunteer Management, Volunteer Maryland

Affiliations & Community Involvement

    Ambassador: Asian Student Interest Association (A.S.I.A), Office of Multicultural Affairs

    Member: Dr. Martin Luther King, Jr. Celebration Committee

    Participant: Southeast Asian Intercollegiate Summit, UC-Berkeley