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Raven Blackburn 0000 xxxxxx xxxx , xxxx , xxxxx 00000


Assistant Store Manager


Executive Profile


Expertly steer operations ranging from human resources, sales, merchandising, customer service and inventory control through receiving, administrative, payroll, and financial ~ Successfully hire, train and direct top-performing teams; includes associate evaluations, incentive programs and employee relations ~ Strategically coordinate/schedule personnel to maximize use of resources and control labor costs while achieving operational goals ~ Effectively develop and implement processes to optimize productivity, efficiency, customer satisfaction, sales production, and bottom-line profitability ~ Dynamic communication skills crucial to productively interfacing with all business stakeholders spanning customers and suppliers through corporate/senior management and staff

  Rapid progression with major retailer to currently steer hardlines operations generating approximately $8M in annual revenue for one of company s top stores; 2015-present

  Increased hardlines gross margins 6%; 2015-2016

  Boosted member feedback scores 35%; 2015-2016

  Collaborated with Asset Protection Manager to improve shrink 12%; 2015-2016

  Successfully partnered with HR to improve associate training score from 55% to 85% within impressive 2-month time frame

  Spearheaded turnaround of ineffective receiving process to substantially improve productivity, efficiency and quality of operations and achieve compliance with operational standards; 2015


Professional Background


Kmart 2012-Present

Assistant Manager-Hardlines; 2015-current

Evening Shift Supervisor/Key Holder; 2013-2015

General Merchandiser; 2012-2013

  Have steadily progressed to currently manage full-scope hardlines operations generating approximately 50% of storewide $16M annual revenue, with responsibilities spanning human resources, customer satisfaction, administrative, and financial through receiving/freight unloading along with sales floor stocking and merchandising

  Effectively hire, train, develop, and direct staff, with accountability for approximately 95 team members; promote employee morale and retention as head of committee in charge of monthly associate appreciation program

  Strategically schedule/coordinate personnel and manage payroll to consistently meet stringent labor budget

  Proficiently review complex reports to evaluate and maintain current knowledge of entire sales makeup, gaps and gains; ensure appropriate stock levels and product mix based on real-time and projected trends




Sociology Degree, Northern Virginia Community College-Woodbridge; pending

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