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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Sales/Business Development Manager with a background in overseeing operations within a variety of industries. Experienced in implementing strategic operational procedures, managing complex budgets, supervising cross-functional teams, and maintaining CRM/ERP systems. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, and members of management.
Key Competencies
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Sales/Business Development Strategy Implementation CRM/ERP Systems Coaching/Training |
Market Analysis Staff Development Warehouse Operations Overhead Cost Reduction |
Team Leadership Attention to Detail Complex Problem Solving Process Improvement |
Professional Experience
Gardner Denver Water Jetting, Houston, TX September 2013-April 2015
Value Stream Manager
Direct day to day business development and sales operations within a fast-paced environment with a concentration on increasing organizational revenue and productivity
Design and implement streamlined operating procedures, play a lead role in reducing overhead costs, and supervise cross-functional staff members (sales, engineering, purchasing)
Successfully achieve over $11.5 million in sales of aftermarket parts, accessories, service, and repair services in addition to managing over 200 key clients
Improve profit margins within the service and repair facility by approximately 30% due to the creation of innovative policies, supervise RMA processes, and design outbound calling/lead generation strategies
Sunsource, El Paso, TX/Houston, TX April 2003-September 2013
Inside Sales Representative, 2008-2013
Customer Service Supervisor, 2003-2008
Facilitated customer service operations which included supervising an inside sales team, monitoring employee relations/human resources functions, and diffusing escalated customer service issues
Retained over 300 customers through the successful management of key accounts, monitored both group and individual sales metrics, negotiated pricing, and analyzed market trends
Reviewed/qualified sales leads, directed over $15 million in branch sales, performed customer visits in order to improve retention, and provided continuous training to staff members
Played a lead role in analyzing KPI s in order to identify potential strategies for improving customer service standards and sales productivity
Education
Bachelor of Science, Business Management
University of Texas, El Paso/University of Phoenix
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