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Yyyyyy x. yyyyyy

- 913 Alfred Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

IT Technician

Qualifications Profile

 

    Self-assured, dynamic, and results-driven professional with more than 5 years providing high-performance technical service, sales support, and customer service in the IT and wireless mobile telephony solutions industries.

-    Proven dedication to process efficiencies in IT project management support involving installation, configuration, testing and QA documentation of mobile devices in support of pre and post-sales operations.

-    Detail-oriented, analytical and methodical with critical thinking to resolve complex technical maintenance, configuration and testing issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective interpersonal communication skills that transform workforce diversity into a unified team advantage in achieving business objectives and shared commitments.

 

Key Expertise


    Customer Service Management

    Technical Operations Planning & Execution

    Technical Service Support

    QA Testing & Documentation

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Policies & Regulatory Compliance

    Project Management Support

    Staff Supervision & Training

Technical

    Wireless Telephony & Networking

    Cellular Access Point Operations

    Test Protocols for Mobile Telephony HW and SW

    Systems Installation & Configuration

    Network: 4GLTE, HSPA+, VoLTE,

    OS: MS Windows, BREW OPS, Apple iOS, & Android

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


 

Professional Experience

 

Cyberthink (Honeywell Contract) Plano, XXXXXX

Device Technician - Level 1 Nov 2014 Jul 2015

    Provided technical expertise in installing and configuring IT appliances, devices and settings on various platforms such as Windows Mobile, iOS, and Android.

    Conducted functional and technical inspection of returned devices and shipments, documenting all test results for reference and customer service.

 

Apidel Technologies (Tech Mahindra Contract) Dallas, XXXXXX

Mobile Device Technician Mar 2012 Jun 2013

    Tested Cellular Access Points (APNs) and AT&T devices used for 4GLTE, HSPA+, VoLTE, and iPhone transmissions, while performing Field Testing for Auto-VoLTE, Drive Testing, Cell Sites and IOT testing.

    Executed manual tests and maintained documentation on Regression testing.

 

Device Inside Inc. Dallas, XXXXXX

Device Engineer, Wireless Telecommunications Jun Dec 2011

    Conducted regular testing and evaluation of HW and SW for mobile devices, including mobile application & platform, as well as field testing of assigned mobile devices, documenting test results for reference, product improvement, and sales support.

 

Intertek Irving, XXXXXX

Field Tech Engineer, Wireless Communications CDMA Mar Jun 2011

    Provided technical support in executing test cases per Industry standards, using QXDM Logging Tools, QPST, Verizon Phones, BREW OS, and BlackBerry in conducting tests, and documenting test results for reference and support for customer service.

 

Education & Credentials

 

    IT Server Administration, ASHER COLLEGE Dallas, XXXXXX (2015 2017)

    IT Server Administration, MYCOMPUTERCAREER Irving XXXXXX (2011 2012)

 

Professional Training & Certifications

    CompTIA A+ | Network+ | MTA: Networking | MTA: Windows Operating Systems

    MTA: Server Administration | Windows 7 Configuring | Active Directory

    Server 08 Network Infrastructure | Server 2012.

 

 

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