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Yyyyyy x. yyyyyy
- 913 Alfred Dr Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
IT Technician
Qualifications Profile
Self-assured, dynamic, and results-driven professional with more than 5 years providing high-performance technical service, sales support, and customer service in the IT and wireless mobile telephony solutions industries.
- Proven dedication to process efficiencies in IT project management support involving installation, configuration, testing and QA documentation of mobile devices in support of pre and post-sales operations.
- Detail-oriented, analytical and methodical with critical thinking to resolve complex technical maintenance, configuration and testing issues even under stress.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Effective interpersonal communication skills that transform workforce diversity into a unified team advantage in achieving business objectives and shared commitments.
Key Expertise
Customer Service Management
Technical Operations Planning & Execution
Technical Service Support
QA Testing & Documentation
Process/Workflow Improvement
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Policies & Regulatory Compliance
Project Management Support
Staff Supervision & Training
Technical
Wireless Telephony & Networking
Cellular Access Point Operations
Test Protocols for Mobile Telephony HW and SW
Systems Installation & Configuration
Network: 4GLTE, HSPA+, VoLTE,
OS: MS Windows, BREW OPS, Apple iOS, & Android
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Professional Experience
Cyberthink (Honeywell Contract) Plano, XXXXXX
Device Technician - Level 1 Nov 2014 Jul 2015
Provided technical expertise in installing and configuring IT appliances, devices and settings on various platforms such as Windows Mobile, iOS, and Android.
Conducted functional and technical inspection of returned devices and shipments, documenting all test results for reference and customer service.
Apidel Technologies (Tech Mahindra Contract) Dallas, XXXXXX
Mobile Device Technician Mar 2012 Jun 2013
Tested Cellular Access Points (APNs) and AT&T devices used for 4GLTE, HSPA+, VoLTE, and iPhone transmissions, while performing Field Testing for Auto-VoLTE, Drive Testing, Cell Sites and IOT testing.
Executed manual tests and maintained documentation on Regression testing.
Device Inside Inc. Dallas, XXXXXX
Device Engineer, Wireless Telecommunications Jun Dec 2011
Conducted regular testing and evaluation of HW and SW for mobile devices, including mobile application & platform, as well as field testing of assigned mobile devices, documenting test results for reference, product improvement, and sales support.
Intertek Irving, XXXXXX
Field Tech Engineer, Wireless Communications CDMA Mar Jun 2011
Provided technical support in executing test cases per Industry standards, using QXDM Logging Tools, QPST, Verizon Phones, BREW OS, and BlackBerry in conducting tests, and documenting test results for reference and support for customer service.
Education & Credentials
IT Server Administration, ASHER COLLEGE Dallas, XXXXXX (2015 2017)
IT Server Administration, MYCOMPUTERCAREER Irving XXXXXX (2011 2012)
Professional Training & Certifications
CompTIA A+ | Network+ | MTA: Networking | MTA: Windows Operating Systems
MTA: Server Administration | Windows 7 Configuring | Active Directory
Server 08 Network Infrastructure | Server 2012.
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