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Rosalyn McCoy xxx-xxx-xxxx
Charlotte, NC abc@xyz.com
Health Care / Medical Industry Support
Front Desk/Reception ~ Administrative Operations ~ Patient Services
Profile
Offer several years of patient services and medical/healthcare administrative experience with Johns Hopkins Hospital; Certificate in Medical Terminology
Solid background in handling patient check-in and registration, verifying insurance and physician eligibility, reviewing and coordinating referrals, and processing patient accounting and claims; able to interpret patient documents and reports
Numerous years of additional valuable experience in customer service, office management, administrative operations, accounting/bookkeeping, inventory, staff training, and team leadership
Effectively prioritize and manage workflow to maximize productivity and efficiency, meet deadlines and achieve performance goals
Proficient in MS Office Suite including Word, Excel, PowerPoint, and Access Advanced
Professional Experience
Processing Assistant III, NCDOT-DMV - Charlotte, NC 2016-Present
Optimize customer servicing by providing prompt assistance and expert responses to inquiries; includes greeting and directing customers and consulting to determine services eligibility as well as gathering and explaining information supporting efficient development and updating of records; entrusted with maintaining confidentiality of customer information
Concurrently manage traffic flow and monitor to prevent unauthorized accessibility
Office Administrator, Weatherford Funeral Services - Baltimore, MD 2010-2015
Provided comprehensive administrative and operational support to Director ; contributed sharp business acumen and strong leadership skills toward training and directing staff as well as managing facility in absence of Director
Proficiently managed accounts payable/receivable along with payroll processing and cash handling
Effectively coordinated funeral arrangements and schedules to provide quality service
Efficiently maintained purchase order records as well as controlled inventory
Additionally accountable for handling burial permits, death registries, insurance, and DD2 Veteran status verifications
Accounting Administrative Assistant, Robinson Tax Services - Baltimore, MD 2005-2015
Demonstrated solid knowledge of business accounting functions in processing payments and account adjustments, collaborating in audits and performing general bookkeeping
Assisted with complex tax accounting, from pre-screening income tax returns for compliance with IRS regulations across CD, IRA, EIN, and EIC guidelines to advising customers on tax laws and collections; included working closely with executive consultant throughout pre-processing of customer returns for finalization by tax preparer
Patient Services Coordinator III, Johns Hopkins Hospital - Baltimore, MD 2001-2005
Serviced diverse patient population in processing check-in to both Wilmer Eye ER and General Eye Clinic, responding to inquiries and resolving issues; served as referral resource
Efficiently completed patient registrations , verified insurance, validated physician eligibility for admitting requests, and accepted referrals
Proficiently interpreted complex patient documents and reports
Concurrently processed patient accounting and claims for accounting department
Education
Clinical Social Work Major, Baltimore City Community College
Medical Terminology Certificate, Johns Hopkins Skill Enhancement
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