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Rosalyn McCoy xxx-xxx-xxxx

Charlotte, NC





Health Care / Medical Industry Support


Front Desk/Reception ~ Administrative Operations ~ Patient Services




  Offer several years of patient services and medical/healthcare administrative experience with Johns Hopkins Hospital; Certificate in Medical Terminology

  Solid background in handling patient check-in and registration, verifying insurance and physician eligibility, reviewing and coordinating referrals, and processing patient accounting and claims; able to interpret patient documents and reports

  Numerous years of additional valuable experience in customer service, office management, administrative operations, accounting/bookkeeping, inventory, staff training, and team leadership

  Effectively prioritize and manage workflow to maximize productivity and efficiency, meet deadlines and achieve performance goals

  Proficient in MS Office Suite including Word, Excel, PowerPoint, and Access Advanced


Professional Experience


Processing Assistant III, NCDOT-DMV - Charlotte, NC 2016-Present

  Optimize customer servicing by providing prompt assistance and expert responses to inquiries; includes greeting and directing customers and consulting to determine services eligibility as well as gathering and explaining information supporting efficient development and updating of records; entrusted with maintaining confidentiality of customer information

  Concurrently manage traffic flow and monitor to prevent unauthorized accessibility

Office Administrator, Weatherford Funeral Services - Baltimore, MD 2010-2015

  Provided comprehensive administrative and operational support to Director ; contributed sharp business acumen and strong leadership skills toward training and directing staff as well as managing facility in absence of Director

  Proficiently managed accounts payable/receivable along with payroll processing and cash handling

  Effectively coordinated funeral arrangements and schedules to provide quality service

  Efficiently maintained purchase order records as well as controlled inventory

  Additionally accountable for handling burial permits, death registries, insurance, and DD2 Veteran status verifications


Accounting Administrative Assistant, Robinson Tax Services - Baltimore, MD 2005-2015

  Demonstrated solid knowledge of business accounting functions in processing payments and account adjustments, collaborating in audits and performing general bookkeeping

  Assisted with complex tax accounting, from pre-screening income tax returns for compliance with IRS regulations across CD, IRA, EIN, and EIC guidelines to advising customers on tax laws and collections; included working closely with executive consultant throughout pre-processing of customer returns for finalization by tax preparer


Patient Services Coordinator III, Johns Hopkins Hospital - Baltimore, MD 2001-2005

  Serviced diverse patient population in processing check-in to both Wilmer Eye ER and General Eye Clinic, responding to inquiries and resolving issues; served as referral resource

  Efficiently completed patient registrations , verified insurance, validated physician eligibility for admitting requests, and accepted referrals

  Proficiently interpreted complex patient documents and reports

  Concurrently processed patient accounting and claims for accounting department




Clinical Social Work Major, Baltimore City Community College

Medical Terminology Certificate, Johns Hopkins Skill Enhancement

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