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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Administrative/Operations Professional with a background in leading daily operations within a variety of industries. Experienced in supervising cross-functional teams, implementing strategies focused on improving efficiency, managing human resource operations, and diffusing escalated customer service situations. Equipped with a profound ability to improve organizational productivity in addition to maintaining strong communication with others.


Key Competencies


         Administrative Support

         Sales/Customer Service


         Team Leadership



         OSHA Regulations

         Federal/State Labor Laws

         Oral/Written Communication

         Human Resource Management



         Strategy Development

         Attention to Detail

         Complex Problem Solving

         Process Improvement




Bachelor of Science, Business Administration/Human Resources

Colorado Technical University (Anticipated March 2017)


Professional Experience

ABI June 2016-Present

Document Retrieval Specialist

  Direct day to day administrative operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Oversee the collection and management of detailed records, manage a specified client caseload, and ensure the terms of service level agreements are followed

  Review records for accuracy and completeness, process vendor invoices, conduct in-depth follow up calls with custodians, and assist with special projects


Paypal Inc., Chandler, AZ March 2013-September 2013

Customer Service Representative

  Utilized superior communication and interpersonal skills in order to identify, research, and resolve customer inquiries via phone or email

  Successfully diffuse escalated customer service issues which resulted in maintaining a high level of customer satisfaction and retention

  Recognized with the Best Performer Award in addition to being ranked #1 out of 25 Representatives within the division in 2013


Maxway, Sneads Ferry, NC February 2010-November 2010

Retail Customer Service Associate

  Coordinated the completion of customer service operations within a retail store environment which included greeting customers, processing cash/credit transactions, and handling item returns

  Identified customer needs and made appropriate product recommendations, maintained relationships with vendors, and successfully increased daily quotas by approximately 60 sales

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Lowes RDC, Perris, CA February 2005-May 2008

Distribution Associate/Front Desk

  Played an instrumental role in both logistics and front-desk operations which required managing vendor relationships, maintaining operational paperwork, and providing administrative support to members of management within a warehouse environment

  Provided both group and individualized forklift training to up to 10 individuals at a time, ensure the safe operations of large scale equipment, and scheduled executive meetings as needed

  Handled day to day human resource operations such as processing payroll, monitoring requests for time off, and hiring/managing temporary employees


Additional Professional Experience Includes: Customer Service Representative, StarCrest, 2003-2004


Volunteer Experience


Volunteer, Barack Obama-Organizing for America

Volunteer, Domestic Violence-NCCADV




























Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and customer service roles with experience in leading cross-functional teams, overseeing daily operations, and providing superior customer service at all times. In addition, I have a demonstrated ability to interact positively with others and diffuse escalated customer service situations.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Business Administration and Human Resources from Colorado Technical University.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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