Yyyyyy x. yyyyyy

Training & Development Executive / Project Manager

Project Planning & Execution ~ Training Delivery & Coordination ~ Instructional Design

Performance Management ~ Classroom Facilitation ~ Presentations ~ Vendor Management

         Offer 15+ years experience in planning, designing, developing, and aligning training strategies with specific organizational needs.

         Sound knowledge of concepts and practices related to adult learning, instructional design and development, program evaluation, and performance measurement.

         Possess strong project and program management experience with the ability to identify requirements, allocate resources, create project plans, and facilitate delivery within timeline, scope, and budget parameters.

         Excel at training plan development and instructional design utilizing a broad scope of formats (i.e. instructor-led, eLearning, etc.) as well as blended solutions.

         Proven talents in Learning Management System (LMS) administration and designing courses from scratch.

         Highly regarded for sharp technical acumen and talents in interfacing with key stakeholders to propel forward-moving efforts.

         Extremely well-versed in PMBOK framework, ADDIE (Analysis, Design, Development, Implementation, Evaluation) model, and Kirkpatrick's 4 Levels of Evaluation.

• Adept at connecting with, training, mentoring, and managing people from diverse cultures and backgrounds.

         Active member of Project Management Institute and Association for Talent Development.

Southern California Edison Company, Irwindale, CA; Rancho Cucamonga, CA, 2012 to Present

Project Manager 2014 to Present

         Spearhead training activities following transition of 80% of company s IT functions to Managed Services.

         Prepare training plan, track progress in Microsoft Project, delegate tasks to contract trainers, and drive unified efforts with vendors to seamlessly administer training across four locations.

Training Specialist III 2012 to 2014

         Evaluated training needs, produced training plans and course outlines, tracked project throughout each phase, and maintained associated documentation.

         Masterminded trainer/facilitator guides and job aids for electronic Global Information Tracking (e-GIS)-Mapping, Consolidate Mobile Solution (CMS) and Outage Management System (OMS) applications.

         Conducted Train-the-Trainer sessions in support of Automated Training Tracking Tool/Badge Reader and Content Centralization-SharePoint projects.

Pleasant's Consulting, LLC, 2008 to Present

Lead Trainer (self-employed)

         Assess clients needs, provide mentoring, and facilitate workshops in community for DiSC Assessment, Goal Setting, and Emotional Intelligence.

Kaiser Permanente, Corona, CA, 2011 to 2012

Senior Trainer & Instructional Designer

         Critically gauged training needs, structured training plans and course outlines, and compiled trainer/facilitator guides and job aids for Call Center Agent, Supervisor and System Administrator courses as part of SaaS project.

         Proficiently conducted Train-the-Trainer courses on call center software and provided onsite and remote support for go-live/implementation events in Maryland and Colorado.

Continued ►

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

County of Riverside Department of Child Support Services, Riverside, CA, 2007 to 2011

Staff Development Officer

         Administered 16-week induction program for caseworkers and support staff, monitored progress, evaluated trainee performance, and directed team of trainers and volunteers within outreach program.

         Conducted training needs assessments, formulated training plans, and crafted participant and facilitator guides, job aids, reference materials, and learning evaluation tools.

         Trained, mentored, coached, and evaluated supervisors and mid-level managers.

State of Arizona, Arizona Government University, Phoenix, AZ, 2006 to 2007

Instructor III

         As Adjunct Faculty for Rio Salado Community College District, delivered instruction for Supervisor Academy, Manager's Advanced Certificate programs, and various indemnity courses.

         Managed course and trainer information in LMS and devised central training schedule for 12 trainers.

B's Consulting, Chandler, AZ, 2005 to 2006

Lead Trainer (self-employed)

         Directed trainers in training members of Office of Child Support Enforcement's certification team.

         Conducted Train-the-Trainer courses for California Child Support Automated System (CCSAS) and Cal Work Information Network (Cal WIN) implementations.

         Successfully facilitated Child Support program orientation training to business partners and service providers.

Maricopa County Superior Court, Phoenix, AZ, 2004 to 2005

Parent Effectiveness Trainer

         Facilitated 12-week, grant-funded Family Drug Court program (parenting classes), frequently evaluated participants progress, and submitted regular progress reports to Superior Court Judges.

San Bernardino County Department of Child Support Services, Loma Linda, CA, 2003 to 2004

Senior Child Support Officer / Complaint Resolution Analyst

         Closely monitored assigned cases for compliance and proactively enforced child support payment orders.

         Investigated formal complaints filed against department and steered swift resolution by defending county in formal state hearing processes.

San Bernardino County and Riverside County Depts. of Child Support Services, CA, 1999 to 2003

Senior Child Support Officer / Trainer

         Delivered 16-week induction programs to new caseworkers and support personnel including designing course curriculum, creating learning tools and aids, and accurately measuring training effectiveness.

         Provided influential mentoring, on-the-job instruction, coaching, and leadership to trainees.

Bachelor s Degree, in Organizational Management (in progress)

University of La Verne

Project Management Professional (PMP) Certification, Project Management Institute

Project Management Program Certification, University of California Irvine, Irvine, CA

Certificate of In-Depth Study, Behavioral Science, Chaffey Community College, Alta Loma, CA

CPR/First Aid Certification, American Red Cross

Certified Administer & Facilitator - Everything DiSC and DiSC Classic Personal Profile Systems

Microsoft Office (Word, Outlook, PowerPoint, Visio, Publisher, Excel), Microsoft Project, Skype for Business, SharePoint, SnagIt, Lotus Notes, WebEx, BMC Remedy Service Request Management, Storyline (Simulation Development)

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

Please accept this letter and accompanying resume in application for the (INSERT TARGET POSITION) that is currently available with (INSERT NAME OF ORGANIZATION). In advance, thank you for your time and consideration.

In addition to holding a PMP credential, I bring to you an outstanding background in project management, significant experience in designing and delivering high-impact training programs, and well-developed expertise in conducting comprehensive training needs assessments. I m able to capitalize on leading technologies to maximize learning and instruction, and am highly regarded for my polished presentation skills. My extensive experience in delivering technical training for numerous applications will prove to be a valuable asset to your company. To complement these qualifications, I offer an excellent blend of planning, vendor management, scheduling, and relationship-building skills which are vital as a (INSERT TARGET POSITION).

As an influential addition to your leadership team, you will find that I am remarkably positioned to guide (INSERT NAME OF COMPANY) in not only attaining, but exceeding its goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy